Jilicity takes the privacy of our players seriously. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and the rights you have over your information. Please read this document carefully before registering an account.
These highlights summarise our approach. The full policy below contains the complete details.
All personal and financial data is encrypted using 256-bit SSL at rest and in transit. We apply industry-standard security controls to prevent unauthorised access, disclosure, or loss of your information.
Jilicity does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate your account and improve our services.
We collect only what is necessary — account registration, identity verification, payment processing, fraud prevention, and service improvement. We do not collect data beyond what is needed for these purposes.
Subject to applicable law, you have the right to access, correct, restrict, or request deletion of your personal data. Contact our support team to exercise any of these rights at any time.
We use cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage. You can manage cookie preferences through your browser settings.
Every category of data we process has a documented lawful basis — whether contractual necessity, legal obligation, legitimate interest, or your explicit consent. We do not process data without a valid legal ground.
This Privacy Policy ("Policy") is issued by Jilicity ("we", "us", "our"), the operator of the online gaming and sports betting platform at jilicity.cam (the "Platform"). It sets out our practices for the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your") of our Platform.
Jilicity is committed to handling personal data responsibly and in compliance with applicable international data protection standards. We understand that Malaysian users entrust us with sensitive information when registering, making deposits via services such as DuitNow, FPX, Touch 'n Go eWallet, Maybank2u, CIMB, or Public Bank, and when participating in gaming and betting activities. We take that trust seriously.
This Policy should be read together with our Terms & Conditions, which govern your overall use of the Platform. By registering an account on Jilicity, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with our data practices as described herein, you should not register an account or use the Platform.
⚠️ Malaysian Users: Malaysia's Personal Data Protection Act 2010 (PDPA) governs the processing of personal data in commercial transactions within Malaysia. While Jilicity operates under international licensing and its primary data processing obligations are governed by the applicable international framework, we are committed to applying data protection standards that are consistent with the principles of the Malaysian PDPA — including purpose limitation, data minimisation, security, and your right to access and correct your data.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial information, IP address, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, Jilicity. |
| "Data Processor" | A third party that processes personal data on behalf of Jilicity, such as a payment gateway or KYC verification provider. |
| "KYC" | Know Your Customer — the identity verification process required to validate user accounts and comply with anti-money laundering obligations. |
| "Sensitive Data" | A subset of personal data requiring enhanced protection, including government-issued identification numbers, financial account details, and biometric data submitted for verification purposes. |
Jilicity acts as the Data Controller for all personal data collected through the Platform. As Data Controller, we determine why and how your personal data is processed. For all data protection enquiries, you may contact us at:
Data Protection Contact — Jilicity
Email: [email protected]
Platform: jilicity.cam
Available: 24/7 via live chat on the Platform
Where Jilicity engages third-party Data Processors (such as payment service providers or KYC verification platforms), we enter into data processing agreements that bind those processors to comply with applicable data protection standards and restrict their use of your data to the specific purposes for which it was shared.
Jilicity collects personal data through various interactions with the Platform. The categories of data we collect are described below:
When you create a Jilicity account, we collect: full legal name, date of birth, email address, mobile telephone number, residential address, preferred currency (MYR), username, and password (stored in encrypted form).
To comply with our anti-money laundering (AML) and age verification obligations, we collect copies of government-issued identity documents (such as Malaysian MyKad or passport), proof of address documents, and where required, proof of payment method ownership (such as a bank statement or e-wallet screenshot).
We record all deposit and withdrawal transactions on the Platform, including the payment method used (DuitNow, FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency), transaction amounts in MYR, transaction timestamps, and transaction reference numbers. We do not store full bank account numbers or card numbers on our servers — payment data is handled directly by our licensed payment processing partners.
We maintain records of your gaming and betting activity, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gambling monitoring purposes.
When you access the Platform, we automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages visited, time and duration of visits, and unique device identifiers. This data is used to operate the Platform, detect fraud, and improve user experience.
If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — for quality assurance, dispute resolution, and training purposes.
Where you have opted in to receive promotional communications, we maintain a record of your marketing preferences, the communications sent to you, and your engagement with those communications (such as email open and click data).
Jilicity uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration & management | Registration data, KYC data |
| Identity verification & age enforcement (21+) | KYC data, registration data |
| Processing deposits & withdrawals | Financial transaction data, KYC data |
| Providing gaming & betting services | Gaming activity data, account data |
| Fraud prevention & AML compliance | All categories as required |
| Responsible gambling monitoring | Gaming activity data, financial data |
| Customer support & dispute resolution | Communications data, account data, gaming activity |
| Platform security & technical operations | Technical & device data |
| Marketing communications (opt-in only) | Marketing preferences, registration data |
| Legal compliance & regulatory reporting | All categories as required by law |
Jilicity processes your personal data on one or more of the following lawful bases depending on the specific purpose:
Jilicity does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with the following categories of recipient in the circumstances described:
To process your deposits and withdrawals, we share necessary transaction data with licensed payment processors operating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency payment rails. These processors are bound by data processing agreements and may not use your data for any purpose other than completing the relevant transaction.
We engage licensed KYC and AML verification providers to assist in validating identity documents and screening against sanctions and politically exposed persons (PEP) lists. These providers process data strictly on our instruction.
Game studios whose titles are available on the Jilicity Platform may receive limited session and gameplay data necessary to operate their games and resolve game-related disputes. Game providers do not receive your financial or full identity data.
We may disclose your personal data to law enforcement agencies, financial intelligence units, regulators, or courts where we are legally required or compelled to do so — for example, in connection with an AML investigation or court order. We will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of Jilicity's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer that materially affects your data rights.
In all cases of data sharing, Jilicity applies the principle of data minimisation — sharing only the specific data elements necessary for the stated purpose and no more.
Jilicity retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data management procedures.
Jilicity implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
Notwithstanding our security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Jilicity uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, remember your preferences, maintain session security, and analyse how the Platform is used. The main categories of cookies we use are:
You can manage your cookie preferences through your browser settings. Disabling cookies beyond the strictly necessary category may affect the functionality of certain features of the Platform. Please note that our Platform does not currently respond to browser "Do Not Track" signals.
As an internationally licensed online gaming operator, Jilicity may transfer your personal data to servers, processors, or partners located outside of Malaysia. Where such transfers occur, we take steps to ensure that adequate protections are in place, which may include:
By using the Jilicity Platform, you acknowledge and consent to your personal data being transferred outside Malaysia where necessary for the provision of our services, subject to the protections described above.
Subject to applicable law and certain exceptions (such as where processing is required for legal compliance), you have the following rights in relation to your personal data held by Jilicity:
To exercise any of these rights, contact our Data Protection team at [email protected]. We will acknowledge your request within 5 business days and aim to respond substantively within 30 days. Complex requests may take longer; you will be kept informed of progress.
Please note that certain data rights may be limited where processing is required for legal compliance, fraud investigation, or responsible gambling monitoring purposes. We will always explain the basis for any limitation applied to your request.
The Jilicity Platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. Age verification is a mandatory step in our KYC process, and access to gaming and betting services is blocked until age is confirmed.
If Jilicity becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and reverse any transactions where possible. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].
The Jilicity Platform may contain links to third-party websites or services — for example, links to responsible gambling support organisations. Jilicity is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any external websites you visit. This Privacy Policy applies solely to data processed by Jilicity through the Platform.
Jilicity reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will post the revised policy on the Platform with an updated "Last Updated" date. Where changes are significant, we may provide additional notice via email to your registered address.
Your continued use of the Jilicity Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not accept the revised policy, you must cease using the Platform and request account closure.
If you have any questions, concerns, or complaints about this Privacy Policy or Jilicity's data practices, please contact us:
Jilicity — Data Protection Enquiries
Email: [email protected]
Channel: Live chat on the Platform (available 24/7)
We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 days.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction governing our operating licence. Malaysian users may also seek guidance from the Department of Personal Data Protection Malaysia (JPDP) regarding your rights under the Personal Data Protection Act 2010, noting that Jilicity's primary regulatory obligations are governed by its international licensing framework.
Contact [email protected] to exercise any of these rights at any time.
Request a copy of all personal data Jilicity holds about you.
Correct any inaccurate or incomplete data in your account record.
Request deletion of your data where no longer needed, subject to legal holds.
Ask us to pause processing your data in certain defined circumstances.
Receive your data in a structured, machine-readable format where applicable.
Object to processing based on legitimate interests, including direct marketing.
Now that you understand how Jilicity handles your data, explore our games, sports betting markets, and live casino tables with confidence. For players aged 21 and above only.
By using Jilicity, you confirm that you are aged 21 or above and have read and accepted this Privacy Policy. We are committed to protecting your personal data at every step.